01 Guest profile & reservation
02 Complaint & hotel response
Complaint category * Room Maintenance Housekeeping Food & Beverage Service Reservations Facilities Other
Priority low medium high critical
Case status Open In Progress Closed Resolved Pending Guest
Maintenance issue Select issue Air Conditioning Hot Water Plumbing Electrical Door Lock Equipment Noise Other Technical Issue
Complaint summary * Detailed complaint Hotel response / actions taken Final outcome (required to close)
03 Guest recovery & compensation
04 Online review
Review text / notes Hotel public response Save complete case file Creates linked records in your existing Supabase database. If an optional step fails, the saved records are reported.
Save Guest Case File → Cancel editing
Complaint Cases Stay
Category Room Maintenance Housekeeping Food & Beverage Service Reservations Facilities Other
Priority low medium high critical
Case Handler – Υπεύθυνος Διαχείρισης
Maintenance issue type (optional) Select type Air Conditioning Hot Water Plumbing Electrical Door Lock Equipment Noise Other Technical Issue
Summary Description Save complaint to cloud
Guest / Room Reservation / Agency Complaint Status Action
Case details Complaint category Room Maintenance Housekeeping Food & Beverage Service Reservations Facilities Other
Priority low medium high critical
Complaint summary Complaint description Final outcome / resolution Save case updates Close details
Guest Recovery Timeline
New timeline entry Guest contact Hotel response Action taken Follow-up Internal note Notes Add timeline entry