DAE Guest Experience CRM

1. Connect to Supabase

Project URL is prefilled. Paste your publishable key locally. Never use a secret/service_role key.

Project URLPublishable key

Guest Experience Dashboard

Guest profiles

Complaint cases

Open cases

In progress

Closed cases

Online reviews

Open & in-progress cases · Assigned to

No active cases.

Guest Profiles

Quick guest search Show archived profiles

Searches guest profiles and linked stays instantly. Archive hides a profile without losing case history.

Full name (fictional)

Hilton Honors tier

Repeater

Name / room	Honors	Repeater	Case status	Actions

Complaints

Guest / Room	Complaint	Assigned to	Status	Online review	Action

Compensation Tracker

Guest

Type

Face value (€)

Actual hotel cost (€)

Points quantity

Approval status

Guest / reservation	Case	Type	Value	Cost	Status	Actions

Online Review Management

Guest (linked complaint case)

Platform

Rating

Review status

Review URL

Enter the review text and hotel response manually. Review status is updated manually.

Review textHotel response

Guest	Platform	Rating	Review status	Response	Actions

Compensation must never be conditional on removing or editing a review.

Test build v1.0. Requires internet and Supabase JS CDN. Not production-ready. Do not enter actual guest data. No deployment or centralized audit trail is configured.

DAE Guest Experience CRM

1. Connect to Supabase

Guest Experience Dashboard

Unified Guest Case File

Guest Profiles

Stays

Complaints

Case details

Guest Recovery Timeline

Compensation Tracker

Online Review Management

Guest recovery / Review follow-up

Review details

Review text

Hotel response

1. Connect to Supabase

2. Staff sign in

Guest Experience Dashboard

Unified Guest Case File

Guest Profiles

Stays

Complaints

Case details

Guest Recovery Timeline

Compensation Tracker

Online Review Management

Guest recovery / Review follow-up

Review details

Review text

Hotel response